Monthly recurring subscriptions
Up to 1 hour of chat-based support
One-time initial device setup (1 device) for remote support
10% off hourly rates
Up to 1 hour chat or voice-based support
One-time initial device setup (up to 2 devices) for remote support
15% off hourly rates
1 in-person visit every 6 months (up to 1 hour*, travel fees apply)
Unlimited chat-based support
Up to 1 hour voice support
One-time initial device setup (up to 3 devices) for remote troubleshooting Priority scheduling
20% off hourly rates
1 in-person visit every 2 months (up to 1 hour*, travel fees apply)
One-time costs
For on-demand support
All service is 1-hour minimum
Charged in 30 minute increments after the first hour
For in-person support within the immediate service region
Areas outside the immediate service region may be subject to additional fees
For specialized or larger projects, or for hardware purchases, please contact us as we will be happy to discuss and provide you with a quote.
*Up to 1 hour per visit, subject to applicable travel fees. All additional service time is charged at the standard rate minus applicable discount. Chat and voice support are offered via Facebook Messenger and are limited to one account per subscriber. Chat-based support can be either on-demand or by appointment. On-demand support is offered on a best effort basis. Voice-based or in-person support are by appointment only. Unused monthly benefits expire at the end of each month of membership. All members receive priority scheduling versus non-members. Higher priority is attributed to Elite members when there is schedule contention. Rates are subject to change. All rates are subject to applicable taxes.
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